Jacksonville TX Our Town

Helpful Contacts for Jacksonville, Texas

This page lists helpful official contacts for Jacksonville, Texas residents, newcomers, visitors, and local businesses. It is meant to answer a simple question: who do I call or where do I start?

Contact information, office hours, staff names, and services can change. Always use official city, county, school, and state links for the most current information. Verify before visiting.

City Website
Pay Water Bill
JISD Website
Cherokee County
Back to Jacksonville Guide
Submit a Correction

Use this page as a starting point.

Contact information, office hours, phone numbers, departments, online payment links, and services can change. Jacksonville TX Our Town organizes helpful links for residents, but it is not the official City of Jacksonville, Jacksonville ISD, Cherokee County, or State of Texas website.

Always verify important contact information through the official source before visiting, paying, filing, or relying on the information.

City of Jacksonville

For most city-service questions, start with City Hall or the official City of Jacksonville website.

City Hall
315 S. Ragsdale Street
Jacksonville, TX 75766

Main phone: 903-586-3510
Website: https://www.jacksonvilletx.org

Call City Hall for questions about:

  • Utility billing
  • Water and sewer
  • Permits
  • Municipal court
  • Public works
  • Streets and drainage
  • Parks and recreation
  • Animal control
  • Trash, sanitation, brush, or bulk pickup
  • Code enforcement
  • General city services

If a department is not listed clearly, start with the general city number and ask to be routed to the right office.

Utility Billing and Water

For utility billing, water/sewer questions, or online payments, use City of Jacksonville resources.

Main phone: 903-586-3510
Online utility payment portal: https://www.municipalonlinepayments.com/jacksonvilletx/utilities

Utility providers and service boundaries can vary. If you are outside the city limits or unsure who serves your address, verify with the city or your provider.

Municipal Court

For municipal court questions — citations, court dates, or payments — use the official City of Jacksonville website or call City Hall.

Main phone: 903-586-3510
Website: https://www.jacksonvilletx.org

Verify with the city before making payment or appearing in person.

Police, Fire, and Non-Emergency Public Safety

For emergencies, call or text 911.

For non-emergency police, fire, or public safety questions, use official city or county contacts.

Jacksonville Police / non-emergency: 903-586-2546
Cherokee County Sheriff’s Office: 903-683-2271
City website: https://www.jacksonvilletx.org
County website: https://www.co.cherokee.tx.us

Use non-emergency contacts for issues that need attention but are not an immediate danger to life or property.

Examples may include:

  • Reporting a past incident
  • General police questions
  • Non-urgent safety concerns
  • Questions about records or reports
  • Asking which office handles a situation

When in doubt during a possible emergency, call 911.

Parks, Recreation, and Lake Jacksonville

For city parks, recreation, campground questions, and Lake Jacksonville information, use official city and lake sources.

Lake Jacksonville official website: https://www.lakejacksonville.org
City Lake Jacksonville Campgrounds: https://jacksonvilletx.org/484/Lake-Jacksonville-Campgrounds
City main phone: 903-586-3510

Before visiting or booking, verify:

  • Camping and shelter availability
  • Fees and reservations
  • Gate or access rules
  • Boat ramp conditions
  • Lake rules
  • Weather or maintenance notices

Jacksonville Public Library

Jacksonville Public Library is one of the city’s key public resources for books, computers, local information, and programs.

Jacksonville Public Library
526 E. Commerce Street
Jacksonville, TX 75766

Phone: 903-586-7664
Email: library@jacksonvilletx.org
Library page: https://www.jacksonvilletx.org/417/Jacksonville-Public-Library—Do-Not-Del

Library hours and programming can change. Check the official library page before visiting.

Cherokee County Offices

Jacksonville is in Cherokee County. Many county offices are in Rusk, the county seat.

Cherokee County official website: https://www.co.cherokee.tx.us
County Courthouse: 135 S. Main Street, Rusk, TX 75785
County Judge / main county contact: 903-683-2324

County offices may include:

  • County clerk
  • District clerk
  • County court
  • Justice of the Peace offices
  • Tax assessor-collector
  • Appraisal district
  • Elections and voter registration
  • Sheriff’s Office
  • Road and bridge / county roads

For county services, use the official county website before calling or visiting Rusk.

Voting and Elections

For voter registration, polling places, election dates, ballots, and voter information, use official sources.

Cherokee County: https://www.co.cherokee.tx.us
Texas Secretary of State: https://www.sos.texas.gov

Election information changes by year and election. Always verify with official county or state election sources.

Jacksonville ISD

For school questions, start with Jacksonville ISD’s official website or the Jacksonville Schools page on this site.

Jacksonville ISD
800 College Avenue
Jacksonville, TX 75766

Phone: 903-586-6511
Website: https://www.jisd.org
Enrollment: https://www.jisd.org/enrollment

Useful starting points include:

  • Student enrollment
  • School calendar
  • Campus websites
  • Board agendas and meetings
  • Food menus
  • Athletic tickets
  • District announcements

For more detail, see the Jacksonville Schools page.

Business, Chamber, and Economic Development

For local business, chamber, tourism, and economic-development questions, these are useful starting points.

Jacksonville Chamber of Commerce
Website: https://www.jacksonvilletexas.com
Note: Verify locally before relying on current Chamber contact details.

Jacksonville Economic Development Corporation / JEDCO
Website: https://jacksonvilletxedc.com

Use the Chamber for community and business connection points. Use JEDCO for economic-development, site, and business-growth resources.

State Services

Some services are handled by Texas state agencies, not the City of Jacksonville or Cherokee County.

Texas DMV: https://www.dmv.texas.gov
Texas Health and Human Services: https://www.hhs.texas.gov
Texas Secretary of State: https://www.sos.texas.gov

For driver licenses, vehicle registration, health services, benefits, voter information, and state records, use the appropriate official state source.

See Something Wrong?

Contact information changes. If you see an outdated phone number, broken link, moved office, or missing resource, please send a correction.

Use the Submit Info page or Contact page to suggest updates.

Sources and Verification

This page draws from official city, county, school, lake, civic, and state sources. Phone numbers, office hours, links, and staff contacts can change. Always check official sources before visiting or relying on contact information. Last reviewed: June 2026.

City of Jacksonville

Public Safety

Lake, Parks, and Library

County and Courts

Schools

Business and Civic

State Resources