Jacksonville Local Guide
Helpful Contacts
A practical starting point for new-resident setup, everyday city services, public safety, county offices, schools, utilities, property questions, and commonly used Texas services.
Use the phone numbers below when you need a direct starting point, then follow the official or Our Town links when you need current forms, requirements, fees, hours, or detailed service information.
New to Jacksonville?
Set up the basics and solve common everyday needs
Whether you just moved here or have lived in Jacksonville for years, these shortcuts help you get to the right place for utilities, services, schools, elections, assistance, and common household needs.
City Utility Billing
Start or manage City water and sewer service, ask billing questions, and get help with sanitation-account information.
Sanitation Help
Regular trash:
903-586-1449
Bulky pickup:
903-586-3510
Republic Services handles regular trash pickup issues. The City handles bulky-pickup requests and current sanitation information.
Oncor & Electric Choice
Oncor maintains electric delivery in Jacksonville. Report outages to Oncor. For a move, verify the service address and choose a retail electric provider for the account.
CenterPoint Energy
East Texas service:
800-259-5544
Gas leak:
888-752-8036
Start, stop, or transfer natural-gas service through CenterPoint. If you smell gas, leave the area first and report it from a safe location.
Find Providers at Your Address
Internet availability can change from one street or address to another. Use the FCC National Broadband Map to see providers, technology types, and advertised speeds reported for a specific address.
Cherokee County Tax Office
301 W. Commerce St.
Jacksonville, TX 75766
The Jacksonville branch handles vehicle-registration services and is a convenient local starting point for new Texas residents.
Texas DPS
New Texas residents can generally drive on a valid out-of-state license for up to 90 days. Texas DPS says vehicles should be registered before applying for a Texas driver license.
Jacksonville ISD
Start here for enrollment, campuses, calendars, transportation, and other Jacksonville ISD information.
Cherokee County Election Department
138 W. 5th St.
Rusk, TX 75785
Voter and election information, election notices, mail-ballot information, and local election-administration questions.
2-1-1 Texas
Dial:
2-1-1
Alternate:
877-541-7905
Free statewide information and referral for food, housing, health, child care, benefits, crisis support, and other local services.
Texas 811
Homeowners and contractors should contact Texas 811 before digging for projects such as fences, trees, sprinklers, or other excavation.
Report a City Problem
City operations:
903-589-3510
Code Enforcement:
903-339-3327
Use these starting points for streets, drainage, public infrastructure, illegal dumping, junked vehicles, overgrown properties, debris, graffiti, signage, and similar local concerns.
Local Contacts
Local offices and public-service starting points
These contacts handle many of the everyday questions Jacksonville residents need to solve first.
Jacksonville City Hall
315 S. Ragsdale St.
Jacksonville, TX 75766
A useful starting point when you are not sure which City department handles your question.
Utility Billing
215 E. Rusk St.
Jacksonville, TX 75766
Water, sewer, sanitation accounts, service applications, billing questions, and current payment information.
Municipal Court
315 S. Ragsdale St.
Jacksonville, TX 75766
Jacksonville municipal citations, court questions, payment information, and Municipal Court services.
Police & Fire
Emergency: 911
Police:
903-586-2546
Fire:
903-586-7131
Use 911 for emergencies. Use the department numbers above for non-emergency questions.
City Services
Jacksonville departments and public resources
Direct contacts for recreation, the library, animal services, neighborhood concerns, City operations, and Lake Jacksonville.
Parks and Recreation
City parks, recreation programs, facility information, reservations, and Lake Jacksonville campground questions.
Jacksonville Public Library
526 E. Commerce St.
Jacksonville, TX 75766
Jacksonville Animal Shelter
208 E. Tena St.
Jacksonville, TX 75766
Lost, stray, surrendered, or adoptable animals and other animal-service questions.
Official Animal Services →Code Enforcement
A starting point for concerns involving illegal dumping, junked vehicles, overgrown properties, debris, graffiti, signage, and other common code issues.
Official Code Enforcement →Public & Community Services
1220 S. Bolton St.
Jacksonville, TX 75766
Streets, drainage, water infrastructure, wastewater, bulky pickup, development services, and other public-service starting points.
Lake Jacksonville
Campground reservations, public recreation information, and current City lake resources.
Cherokee County
County, court, tax, and property contacts
Many Cherokee County offices are in Rusk. The County Tax Office also maintains a Jacksonville location.
Cherokee County Sheriff
County law-enforcement questions and Sheriff’s Office services.
Sheriff’s Office →County Clerk
County records and other services handled by the Cherokee County Clerk’s office.
County Clerk →District Clerk
135 S. Main, 2nd Floor
Rusk, TX 75785
District court filings and records handled by the Cherokee County District Clerk.
District Clerk →Cherokee County Tax Office
Property-tax and vehicle-registration services. The Jacksonville branch is located at 301 W. Commerce St.
Jacksonville branch: 903-586-9051
Official locations →Cherokee Appraisal District
107 E. Sixth St.
Rusk, TX 75785
Property appraisal, exemptions, ownership information, protests, maps, and appraisal-district records.
Appraisal District →Not sure which county office?
Use the official Cherokee County website to find the correct department before making a trip or submitting paperwork.
Cherokee County website →Education & Business
School and economic-resource contacts
Starting points for Jacksonville ISD, the Jacksonville Chamber of Commerce, and local economic development.
Jacksonville ISD
800 College Ave.
Jacksonville, TX 75766
District information, enrollment, campuses, calendars, transportation, and school resources.
Jacksonville Chamber
307 E. Commerce
Jacksonville, TX 75766
JEDCO
309 E. Commerce St.
Jacksonville, TX 75766
Texas Services
When the service is handled by the state
Driver licenses, vehicle titles and registration, benefits, and many statewide programs are handled through Texas agencies rather than City Hall.
Texas DPS
Driver licenses, identification cards, appointments, eligibility, renewals, and other driver-license services.
Texas DMV
Vehicle titles, registration information, temporary permits, forms, motorist resources, and related vehicle services.
TxDMV Motorists →Texas Health and Human Services
Use Your Texas Benefits for programs such as SNAP, Medicaid and TANF. The HHS service finder also routes aging, disability, behavioral-health, and related services.
Before You Go
Verify important details with the official source
Our Town organizes these contacts to make local information easier to find. The City, County, school district, and state agencies remain the authority for their current services, requirements, fees, hours, records, and official notices.
Jacksonville, Organized
Need more than a contact?
Use the Jacksonville Guide for deeper local information. If you are looking for food assistance, housing, benefits, transportation, employment help, legal resources, or family support, start with Community Resources.