Jacksonville Local Guide
City Services & Utilities
A practical starting point for utilities, trash, streets, permits, city concerns, municipal services, and other everyday Jacksonville needs.
Start with the task you need to complete, then use the official City or service source for current forms, fees, requirements, account information, and service details.
Start Here
What do you need to do?
Start with the task that best matches what you need instead of searching through City department pages.
City Utility Service
Residential and commercial utility applications, sanitation service, transfers, disconnections, and other account forms.
Utility Billing →Pay or Manage Your Account
Quick pay, account access, e-billing, and current utility-payment options through Jacksonville’s online billing system.
Utility Payments →AMI Customer Portal
Review digital water-meter usage and available water-use information for your utility account.
Water Usage Portal →Trash & Missed Pickup
Sanitation information, Republic Services, bulky waste, yard waste, and special-pickup routing.
Sanitation Information →Report a City Concern
Use Jacksonville’s online form for non-emergency City service issues that need to be routed for review.
Report a Concern →Streets & Infrastructure
Potholes, drainage, curb repair, street sweeping, and other street-related City services.
Streets & Infrastructure →Water, Sewer & Billing
Jacksonville’s municipal utility system
Jacksonville’s Public & Community Services department handles core municipal infrastructure including water, wastewater, streets, drainage, traffic, and related services.
Trash, Streets & Neighborhood Services
Who handles the issue?
Jacksonville uses both City departments and contracted services. Start with the category that best matches the problem.
Republic Services
440 Heath Lane
Jacksonville, TX 75766
Regular curbside pickup questions and missed-trash issues are routed through Republic Services.
City Sanitation Page →Bulky & Special Pickup
Check current bulky-waste, yard-waste, subscription and one-time special-pickup options.
Pickup Information →Streets & Infrastructure
Potholes, curb repair, street sweeping, drainage concerns, and related infrastructure questions.
Streets Department →Code Enforcement
Property conditions, dumping, junked vehicles, overgrowth, debris, and other City code concerns.
Code Enforcement →Electric Service
Outages, streetlights, and choosing a plan
Electric delivery infrastructure and retail electricity plans are separate services.
Oncor Outages
Report an outage, check outage status, and use Oncor’s current outage and weather tools.
Oncor Outages & Weather →Report a Broken Streetlight
Jacksonville routes broken streetlight reports through Oncor’s streetlight-reporting system.
Report Streetlight Outage →Power to Choose
Use the Public Utility Commission of Texas comparison site to review available retail electricity plans.
Compare Electric Plans →Property, Projects & Digging
Before you build, alter, zone, or dig
Development and permit requirements depend on the project. Use the live City source before work begins.
Planning, Zoning & Development
Planning and zoning, platting, land use, building permits, vendor permits, signs, and development questions.
Development Services →Building Inspection & Permitting
Current requirements for residential, commercial, mechanical, electrical, plumbing, gas, signs, pools, and other regulated projects.
Call 811 Before You Dig
Use Texas811 before dirt-moving projects. Jacksonville Public & Community Services handles City water and wastewater line-locate questions.
More City Services
Other common municipal services
Utilities are only part of what residents need from the City. These are useful additional starting points.
Municipal Court
315 S. Ragsdale
Jacksonville, TX 75766
Traffic citations, municipal cases, payment information, court procedures, and current Municipal Court resources.
Municipal Court →Animal Services
208 E. Tena St.
Jacksonville, TX 75766
Stray and nuisance animal concerns, shelter services, reunification, adoption, registration, and animal control.
Animal Services →Open Records & City Clerk
Public-information requests, municipal records, ordinances, boards and commissions, and other City Clerk functions.
Planning & Zoning
Land use, zoning, platting, development applications, permits, and related development services.
Jacksonville Public Library
Library services, catalog resources, programs, library-card information, and current public-library information.
Public Library →City Job Opportunities
View current employment openings with the City of Jacksonville. Available positions change, so this routes directly to the live listing.
Current City Jobs →Before You Go
Use the live source for current details
City fees, utility requirements, permit rules, pickup options, court information, job openings, forms, and service details can change.
If a service, phone number, address, or link changes, send us the correction and we can update the guide.
Submit a CorrectionJacksonville, Organized
Keep exploring the Jacksonville Guide
City Services & Utilities is one part of the larger Jacksonville Guide for residents, families, and newcomers.